The 12th eGovernment Benchmark report is the third edition of the measurement made according to the new eGovernment Benchmark Framework 2012-2015. This framework provides for the use of mystery shoppers, i.e. researchers that assess government websites and services by simulating citizen's journeys through them.
The report analyses all the related services offered online for the following 7 life events, namely:
• losing and finding a job,
• starting a business,
• owning a car,
• small claims procedure (i.e. civil litigation for low value claims),
• regular business operations.
A complete measurement of all seven life event takes two years: the former three are measured in even years while the latter four are measured in odd years. Therefore, this year represents the second complete measurement, running across 2013-2014, allowing us to compare progress made with respect to 2012-2013.
(Source: European Commission)
A good life in old age? : monitoring and improving quality in long-term care is a 2013 report by the OECD.
As ageing societies are pushing a growing number of frail old people into needing care, delivering quality long-term care services – care that is safe, effective, and responsive to needs – has become a priority for governments. Yet much still remains to be done to enhance evidence-based measurement and improvement of quality of long-term care services across EU and OECD countries.
This book offers evidence and examples of useful experiences to help policy makers, providers and experts measure and improve the quality of long-term care services.
Household food insecurity in Canada, 2013 takes a look at inadequate or insecure access to food among Canadians due to financial constraints.
The statistics show that food insecurity is a significant social and health problem in Canada.
- 1 in 6 children live in a home that does not have adequate food supply
- Food insecurity was most prevalent in Northern Canada, especially Nunavut and the Maritimes
- 1.4 million households have experienced food insecurity
(Source: Homeless Hub)