The 12th eGovernment Benchmark report is the third edition of the measurement made according to the new eGovernment Benchmark Framework 2012-2015. This framework provides for the use of mystery shoppers, i.e. researchers that assess government websites and services by simulating citizen's journeys through them.
The report analyses all the related services offered online for the following 7 life events, namely:
• losing and finding a job,
• starting a business,
• owning a car,
• small claims procedure (i.e. civil litigation for low value claims),
• regular business operations.
A complete measurement of all seven life event takes two years: the former three are measured in even years while the latter four are measured in odd years. Therefore, this year represents the second complete measurement, running across 2013-2014, allowing us to compare progress made with respect to 2012-2013.
(Source: European Commission)
Putting green growth at the heart of development is a 2013 report published by the OECD. It is also available online.
Green growth is vital to secure a brighter, more sustainable future for developing countries. Developing countries will pay a high price for failing to tackle local and global environmental threats because they are more dependent on natural resources and are more vulnerable to resources scarcity and natural disasters.
This book presents evidence that green growth is the only way to sustain growth and development over the long-term. Green growth does not replace sustainable development, but is a means to achieve it. Green growth values natural assets, which are essential to the well-being and livelihoods of people in developing countries, and if policies are designed to respond to the needs of the poorest, green growth can contribute to poverty reduction and social equity.
A good life in old age? : monitoring and improving quality in long-term care is a 2013 report by the OECD.
As ageing societies are pushing a growing number of frail old people into needing care, delivering quality long-term care services – care that is safe, effective, and responsive to needs – has become a priority for governments. Yet much still remains to be done to enhance evidence-based measurement and improvement of quality of long-term care services across EU and OECD countries.
This book offers evidence and examples of useful experiences to help policy makers, providers and experts measure and improve the quality of long-term care services.